Shipping & Returns
Orders are shipped via Australia Post Parcel Post. Please ensure your shipping address is entered correctly to ensure smooth delivery of your order (we use your SHIPPING ADDRESS at the time of checkout, *not* your Palpal address etc).
We offer the following domestic shipping methods:
- Parcel Post (with tracking)
- Express Post (next day delivery after shipping day with tracking)
- Economy Post (no tracking)
- Standard Post (with tracking)
- Express Post (with tracking)
Our shipping is currently not insured, and we can not be held responsible for any items that are lost or damaged in the mail.
Please allow 1-2 business days for order processing time. We ship from our Retail Space in Moonee Ponds.
If the item you ordered has sold out due to limited availability, you will be contacted by our staff and you will be offered an exchange or refund. Please note the below delivery times are a guide and can not be guaranteed:
Domestic (within Australia):
VIC (1-2 Days)
NSW / SA / TAS / ACT (2-3 Days)
QLD (4-5 Days)
WA / NT (5-9 days)
Express Post - Next day after shipping, if located within the express post network. Otherwise allow 2 days. To check if your shipping address is in the express post network - visit http://auspost.com.au/parcels-mail/delivery-areas.html
Parcel Post - Please use shipping calculator to get advised times on shipping to your country: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/ (ship from Postcode 3039)
There can be delays at International Customs, in which case orders can take 4-6 weeks for delivery.
Shipping costs are calculated at checkout, based on Australia Post rates. Costs are based on product/s purchased, delivery address, and shipping method chosen. Costs are in Australian Dollars (AUD).
IMPORT TAXES/DUTY FEES
For International orders, duty fees and charges can be applied by the country of destination. Import duties and taxes are applied by the respective import customs office and are billed to the receiver. These are dependent on the import regulations of the receiver's country. For more information please contact your local customs office. The majority of our orders are not affected by Import Taxes, however we cannot control any import taxes applied.
RETURNS & EXCHANGES
- All returns, exchanges and refund requests must be made within 30 days of order ship date.
- All merchandise must be returned in original condition (not worn, washed or damaged)
- Please email us if you wish to return or exchange an item: firstname.lastname@example.org
- Exchanges: Exchanges will be processed as a return and a new order.
Please send back the unwanted item or size for a refund, and place a new order for the item or size you would like to order instead.
- Returns/Refunds: You may return an item for a refund due to change of mind or size/fit unsuitable, as long as the item is in original condition (not washed or worn, only tried on). Please note shipping charges will not be refunded.
Refunds will be processed onto the original form of payment (Credit Card or PayPal).
- Damaged/Faulty Items: If you have received a damaged or faulty item, please contact us as soon as you receive your order, so we can arrange a replacement where possible.